Technical Support Engineer
- Washington
- Permanent
- Up to £34,000 a year
A growing manufacturing company based in South Tyneside are looking for a Technical Support Engineer to join their team on a permanent basis.
You will be based onsite at the engineering facility in South Tyneside, working closely with the Service Manager & field engineers to provide technical support to customers and distributors.
What You’ll Bring to the Team
- A technical approach, ideally with some engineering experience to complement this.
- A degree in an engineering discipline, or hands-on engineering experience would be a big plus
- Ability to follow engineering schematics
- Excellent customer service skills – you’ll be liaising daily with customers and suppliers as a company representative
What You’ll Be Doing
- Providing technical service support to customers across UK and Europe - this will mainly be over the phone or email, but occasionally will involve in-person support.
- This support could be focussed on repairs, routine service, user training or general queries
- Using a range of systems and documentation processes to ensure full service & repair traceability
- Working with the Service Manager to resolve and escalated customer issues
- Liaising with field engineers to arrange effective schedules and confirm travel arrangements
For more details on this opportunity, please click apply or contact samantha.hetherington@pin-point.co.uk. .