Technical Support
Newcastle upon Tyne
Salary from £27,000pa depending upon experience.
Full time
Based on site Monday to Friday
Permanent
We are looking for an experienced Technical Support Engineer for a well-established company in the North Tyneside area.
You will have excellent customer service skills, a technical mindset, ideally technical qualifications, and have held a similar role in the past.
Role
- Being an informative first point of contact for all customer queries; should they be product issues, installation queries, training requests.
- Supporting key stakeholders in the business with ideas and support from customer feedback.
- Offering support on the phone or via teams.
Requirements
- Ideally having held a technical support role
- Have excellent communication skills, able to explain complex systems
- Strong problem solving skills, transparency and willing to go the extra mile
- Must have excellent spoken and written English to be considered.
This is not a software support role, we are looking for people with an electrical or electronic bias.
This client is unable to offer sponsorship for this role and would like someone living in the local area.
Only those who are suitable will be contacted.