- Part Time Administration Coordinator
- Newton Aycliffe
- 25 hours per week, worked over 5 days (Monday–Friday)
- Permanent
- Salary negotiable on experience
Purpose of the Role
The Administration Coordinator plays a central role in ensuring the smooth day-to-day operation of the business by providing efficient administrative, sales, and customer service support. This position supports multiple departments, coordinating office processes, maintaining accurate records, and helping deliver excellent service to both internal teams and customers.
Key Responsibilities
Sales & Order Administration
- Process customer quotes and orders accurately and in a timely manner.
- Check stock availability and liaise with customers regarding delivery schedules or potential delays.
- Generate and distribute daily and weekly sales reports as required.
- Handle card payments securely and maintain transaction records.
Administrative Coordination
- Provide general office administration support, including filing, record keeping, and correspondence.
- Maintain and update internal databases, ensuring data accuracy and compliance with company procedures.
- Coordinate communication between departments (sales, finance, warehouse, production).
- Manage meeting schedules, minute-taking, and distribution of key updates.
- Support with document preparation, including export and delivery documentation.
Customer Service
- Act as the first point of contact for customers via phone, email, and reception.
- Resolve customer queries related to orders, pricing, and delivery.
- Liaise with production, warehouse, and courier partners to ensure timely deliveries.
- Manage Royal Mail and Parcelforce consignments through the relevant portals.
- Escalate customer concerns appropriately while maintaining a professional and customer-focused approach.
Operational Support
- Update delivery rates and pricing information in company systems (e.g. Excelpoint).
- Support finance and shipping teams with administrative tasks.
- Provide cover for colleagues during absence and peak periods.
- Assist with process improvements and system updates as required.
Skills & Qualifications
- Previous experience in office administration and coordination(manufacturing or sales environment desirable).
- Excellent communication and interpersonal skills.
- Strong organisational abilities with attention to detail and accuracy.
- Confident user of Microsoft Office (Excel, Word, Outlook); experience with CRM systems such as Excelpoint advantageous.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- Positive, proactive, and team-oriented attitude.