- Position Title: Technical Customer Support
- Location: Newcastle upon Tyne
- Based: On site
- Salary: £27,000
- Contract: Full time, permanent
You will support our commercial (B2B) customers with specialist guidance on the installation, commissioning and operation of our electrical and Building Management System (BMS)-related products. You will act as a trusted technical partner to installers, integrators, facility managers and OEMs—helping them deploy solutions effectively, troubleshoot issues, and maximise system performance.
This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment.
This is a new addition to an established team and offers production training and development.
Key Responsibilities
- Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support.
- Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions.
- Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation.
- Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement.
Person Specification
- Proven experience in a technical support, installation support, or field engineering role.
- Strong background in electrical systems, BMS (Building Management Systems), controls, or digital/electromechanical products.
- Experience supporting B2B customers in installation or commissioning environments (e.g., contractors, installers, integrators, OEMs).
- Technical qualification (electrical engineering, controls engineering, electronics, or similar) preferred but not essential.
- Strong desire and aptitude to learn complex products and emerging technologies.
- Excellent communicator with the ability to explain technical concepts clearly to varied audiences.