Key Account Manager
- Sunderland (excellent location for Metro & bus)
- £33,000 - £37,000
- Permanent staff position
- Full Time, Monday – Friday
A talented Key Account Manager is wanted to join the Client Services team of a leading global outsourcing business.
Based at their flagship facility in Sunderland, you will manage and develop a close working relationship with various key accounts, ensuring all customer requirements are fulfilled to the highest standard.
Your Experience
- Proven background in account management, B2B customer success or client relationship development
- A background working with a blue-chip client base would be beneficial, but not essential
- This is not a sales position - your key strengths will revolve around managing customer requirements/expectations, and balancing this with internal service delivery capabilities.
- Self-starter with a personal passion for achieving goals
- Interpersonal skills; the ability to communicate professionally with people at all levels
- You will be a proficient IT user with a good standard of literacy & numeracy – customers are typically from financial services, so accuracy & attention to detail are paramount
- Typical traits of our successful Key Account Managers: self-starter, dynamic, resilient, ambitious, attentive, emotionally intelligent
The Job
- You’ll build and maintain strong and positive relationships with existing clients and key personalities within the company
- Managing the retention, expansion and overall satisfaction of your client base will be fundamental to your role
- You will serve as a focal point of contact for client challenges, responsible for overseeing the plan of action to resolve those issues
- Working closely with (and potentially leading) other KAMs and admin support to ensure a first class, accurate back office process
You’ll be joining a structured team with great career progression opportunities, and a company that has shown year-on-year business growth with exciting plans for the future.
To find out more, please click Apply or contact Jack Thubron at Pin Point Recruitment to get a full understanding of the opportunity.