Customer Services Coordinator
Location: Gateshead
Hours: 9:30am – 5:30pm (Mon–Fri)
Salary: up to £25,000 (DOE) + Bonus
Benefits:
- 22 days holiday + bank holidays
- Contributory pension scheme
- Annual bonus
Are you looking for a role where no two days are the same, and your work makes a real difference?
A long-established, fast-growing logistics business that helps local companies with their courier and freight needs are looking for a Customer Services Coordinator.
What you’ll be doing:
- Being the friendly, professional voice of the business – answering calls and emails
- Tracking deliveries, chasing couriers, and keeping customers updated
- Supporting managers with day-to-day admin so they can focus on business growth
- Managing freight bookings, invoices, and customer packs
- Helping with claims, aged debtor chasing, and telesales lead recording
What we’re looking for:
- Confident on the phone and happy talking to customers and suppliers
- Organised with great attention to detail
- Comfortable using Word, Excel, Outlook (experience with booking systems a bonus)
- Calm under pressure and able to juggle multiple tasks
- Positive, proactive, and willing to get stuck in
To be considered for this this role click “apply” and submit a copy of your up-to-date CV