Customer Service Advisor
- Sunderland SR4 (great transport links)
- Monday to Friday, 8.30am to 5pm (no weekends)
- £26,000 per annum
- Initially temporary for 3 months, with a potential permanent contract available for top performers
A number of inbound Customer Service Administrators are wanted to join a successful global company at their Sunderland site.
Based out of stylish offices with modern tech, casual dress and great staff facilities, you’ll play a key frontline role in providing a first-class service to your customers.
What You’ll Be Doing
- Taking your customers on their journey from initial enquiry through to product delivery and after service care.
- Taking an empathetic, understanding approach to your customers at all times.
- Using your product and industry knowledge (which you will gain through top quality training and development) to guide your customers and make sure they are receiving the best advice possible.
- Processing customer payments through the system.
- Liaising with other departments such as production or dispatch to ensure orders are on time.
What You will Bring to the Team
- First class customer service skills
- A passion for helping people – while a professional customer service background is great, we are also keen to speak with you if you have different industry experience such as care/support work or sales.
- IT literate – all your customer comms are logged through the inhouse systems.
- A strong team ethic.
For further details, please apply or contact John Dorling at Pin Point Recruitment.