IT Support Technician

IT Support Technician


Up to £35,000 per annum.

Pin Point is looking for a IT Support Technician based in Brentwood for a manufacturing company.

The company we are recruiting for were Established in March 1976, they were developed from an Essex based transport company into a national chemical manufacturer.

Role Responsibilities:

  • Installing, configuring, and maintaining Windows 10 and Windows 11 desktop environment.
  • Provide 1st and 2nd line IT support for users via the IT Service Desk.
  • Support end users in a physical and virtualized (VMWare) environment.
  • Configuration & installation of hardware & software for desktop and mobile devices.
  • Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible.
  • Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately.
  • Flexibility to travel when needed between locations and remote support of other offices.
  • Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel).
  • Other tasks are determined
  • from time to time based on the operational needs of the department and business


  • Driving Licence and car
  • Minimum of 1 year experience in IT 1st and 2nd line support
  • Attention to detail.
  • Exceptional Customer Service
  • Willingness to travel to other company sites, Grays, and West Thurrock


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