Housing Officer
£35,000 per annum (DOE)
Westminster, Central London
The main purpose of this Housing role is provide excellent customer service to tenants, assisting with rent collections and benefit payments.
Responsibilities:
- To ensure excellent customer service to residents who rent their properties
- To carry out tasks in accordance with social housing policies and procedures
- To help achieve targets for rental income
- To reduce rent arrears
- To produce reports and letters, communicating with residents and drafting instructions for legal proceedings, serving notices and home visits
- To provide advice and support to enable residents to sustain their tenancies
- To identify residents requiring specialist welfare benefit or financial advice
- To make referrals to the Welfare Advice & Financial Inclusion Officer
- To liaise with the Local Authority regarding Housing Benefit claims, with the DWP regarding Universal Credit claims, with social services and any other relevant agencies
- To ensure record keeping is up to date
- Hybrid working available after initial induction period
- Will involve fully expensed travel to other offices and tenant’s homes
Experience required:
- Understanding of the legal framework for housing
- Demonstrable knowledge and understanding of welfare benefits
- Computer skills in MS office applications (Word, Excel, Outlook)
- Able to communicate clearly (written and oral)
- Good numerical and reporting skills
- Strong team player
- Customer focused
- Ability to work on own initiative